Last Update :1/27/2010

Goose Creek wins NGF Award - Congrats Jeff Berg and the Goose Creek Team!


Jupiter, Fla. - The National Golf Foundation (NGF) is presenting the 8th annual Customer Loyalty Awards to managers of public golf facilities that received high customer approval ratings and most improvement in 2009. Awards will be presented at the Golf Industry Show in San Diego, Calif., on February 10-11, 2010.

The Customer Loyalty Awards are based on surveys fielded through NGF's Voice of Golfer Program. Facilities with the highest customer loyalty scores, and most improved facilities, as well as multi-course operators, are being recognized with these awards.

"Given that rounds played are flat and competition is fierce, many golf course operators are fighting back with ways to earn greater customer loyalty and higher wallet share," says Ben Fowler who heads up NGF's Voice of Golfer Program. "The operators we are recognizing this year are among the many who are succeeding despite the current economic environment."

NGF's golf engagement services help clients measure the customer experience, engagement of employees and perceptions of golfers in the local market. NGF's systems deliver "Voice of Golfer" (VOG), "Voice of Employee" (VOE) and Voice of Market (VOM) intelligence. These systems identify individual factors that are most influential in creating loyal customers, engaged employees and an interested marketplace. NGF is experienced building and executing these systems for golf course operators, management companies, municipal golf systems, resorts, retailers, equipment manufacturers and golf travel organizations.

Award winners are presented below.

First category - Facilities with Highest Loyalty Scores

Premium (>$70) FarmLinks Golf Club Sylacauga Alabama Honours Golf Winner
The Newport Dunes Golf Club Port Aransas Texas KemperSports runner-up
Peninsula Golf & Racquet Club Gulf Shores Alabama Honours Golf runner-up
The Wilderness at Fortune Bay Tower Minnesota KemperSports runner-up
Kelly Plantation Golf Club Destin Florida Honours Golf runner-up

Standard ($40-$70)
Sand Creek Station Golf Club Newton Kansas KemperSports Winner
Rock Creek Golf Club Fairhope Alabama Honours Golf runner-up
Morro Bay Golf Course Morro Bay California County of San Luis Obispo runner-up
Tunica National Golf and Tennis Tunica Resorts Mississippi KemperSports runner-up

Value (<$40)
Lake Spanaway Golf Course Tacoma Washington Premier Golf Centers Winner
West Seattle Golf Course Seattle Washington Premier Golf Centers runner-up
(1) Green fees are based on peak season weekend with cart.

Second category - Facilities with Most Improved Loyalty Scores (2008 to 2009)

Premium (>$70)
Highland Park Country Club Highland Park Illinois KemperSports Winner
Peninsula Golf & Racquet Club Gulf Shores Alabama Honours Golf runner-up
Longbow Golf Club Mesa Arizona OB Sports Golf Management runner-up
Tijeras Creek Golf Club Rancho Santa Margarita California OB Sports Golf Management runner-up

Standard ($40-$70)
Goose Creek Golf Club Leesburg Virginia KemperSports Winner

Falls Road Golf Course Potomac Maryland Montgomery County runner-up
Pipestone Golf Course Miamisburg Ohio KemperSports runner-up
Northwest Golf Course Silver Spring Maryland Montgomery County runner-up

Third Category - Multi-course Operators

Management companies:
Honours Golf Atlanta Georgia Winner
OB Sports Golf Management LLC Scottsdale Arizona Winner

Decatur Park District Decatur Illinois Winner
County of San Luis Obispo San Luis Obispo California runner-up
Baltimore Municipal Golf Corporation Baltimore Maryland runner-up

About the NGF
The mission of the National Golf Foundation, founded in 1936, is to help golf businesses succeed by providing marketing, research and other consulting services. Based in Jupiter, Fla., the NGF serves many constituencies in the golf industry, including equipment manufacturers; builders and developers; facilities and practice ranges; course architects; retailers; turf maintenance suppliers; golf associations and the media. For more information, visit

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